Privacy Policy
1. Introduction
At The Leicester Tigers (accessible via theleicestertigers.com), we are fully committed to protecting your privacy and ensuring the security of your personal data. As part of our core operations and values, we handle all personal information in accordance with the highest standards of privacy, transparency, and accountability. Whether you are browsing our site, making a purchase, or interacting with our services in any way, we respect your rights and take your data protection seriously.
2. Scope of Policy and Data Controller Role
This Privacy Policy governs how The Leicester Tigers collects, uses, stores, shares, and protects your personal information when you interact with theleicestertigers.com. For purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”), The Leicester Tigers acts as the “data controller” of your personal data. If you have any questions or requests regarding your data, you may contact us at [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data when you interact with our website or services:
a. Usage Data
Includes data about your use of our website, such as IP address, browser type and version, time zone setting and location, browser plug-in types, operating system and platform, device identifiers, and other technology on the devices you use to access our services.
b. Account Data
Includes personally identifiable information such as your name, postal and billing address, email address, and phone number that you provide when creating an account or placing an order.
c. Profile Data
Includes your interests, preferences, purchase history, feedback, survey responses, and behavioral data gathered from your interactions with the website.
d. Communication Data
Includes records of correspondence such as support requests, customer service interactions, and any email communication or chat history.
e. Technical Data
Includes information collected automatically about the configuration and usage of your device, including operating system, mobile carrier, system settings, and crash reports.
f. Transaction Data
Includes details about payments to and from you as well as other details of products and services you have purchased from us, including shipping and delivery information.
g. Preference Data
Includes information on marketing preferences, communications consents, and product or service interests that help us tailor your customer experience.
4. Legal Bases for Processing
We rely on the following lawful bases under the GDPR for collecting and processing your personal information:
– Contractual Necessity: When the processing is necessary to fulfill a contract with you (e.g., to deliver goods/services you have purchased).
– Consent: Where you have explicitly given us permission to process your data for a specific purpose (e.g., marketing emails).
– Legitimate Interests: When the processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests (e.g., to analyze usage data to improve services).
– Legal Obligation: When processing is necessary to comply with a legal or regulatory obligation.
For California residents under CCPA, we collect and use personal data as defined under applicable state privacy laws and give users the right to opt out of the “sale” of personal data as defined by the statute.
5. Your Rights
Under GDPR and CCPA, you have specific rights regarding your personal data, which may include:
– Right of Access: Obtain a copy of the personal data we hold about you.
– Right of Rectification: Correct any inaccurate or incomplete data.
– Right to Erasure: Request the deletion of your data under certain conditions.
– Right to Restrict Processing: Limit our use of your personal data.
– Right to Data Portability: Receive your data in a structured, commonly used format.
– Right to Object: Object to processing based on our legitimate interest, direct marketing, or automated decision-making.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We employ strict technical and organizational measures to secure your personal information, including:
– Data Encryption during transmission and storage
– Multi-level Access Controls to limit internal data access
– Routine Security Audits and Infrastructure Monitoring
– Regular Backups and Disaster Recovery Protocols
– Staff Training on confidentiality, privacy law compliance, and data handling best practices
Although we strive to protect your data, no online transmission or system is completely secure. You acknowledge and accept this risk when interacting with our services.
7. International Transfers
Your personal data may be transferred to and processed in countries outside of your jurisdiction, including countries that may not provide the same level of data protection. When we transfer your data internationally (particularly outside of the European Economic Area), we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission and supplementary security measures, to ensure your information is treated securely and in accordance with this Privacy Policy.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to fulfill legal, regulatory, or contractual obligations. Specific retention periods include:
– Account Data – Retained for as long as your account remains active
– Transaction Data – Retained for 7 years for tax and financial compliance
– Communication Data – Retained for 2 years from your last interaction
– Usage and Analytical Data – Retained up to 1 year in anonymized formats
– Marketing Preference Data – Retained until withdrawn or subject to periodic review
9. Cookie Policy
The Leicester Tigers uses cookies and related tracking technologies for various purposes, including:
– Essential Cookies – Required for functional website navigation and secure account access
– Functional Cookies – Remember choices and improve user experience
– Analytics Cookies – Gather data on usage, page visits, and device behavior (e.g., Google Analytics)
– Performance Cookies – Optimize speed and responsiveness of the website
Cookies may be deployed by us or through trusted third-party partners. By using theleicestertigers.com, you consent to the placement of these cookies, unless you disable them through your browser or our cookie preference manager.
10. Cookie Management & GDPR/CCPA Compliance
You can manage or withdraw your cookie consent at any time through the cookie preference banner on our site or through your browser settings. Users in the European Economic Area and California have the right to opt out of tracking technologies that involve the processing or sale of personal data.
Residents of California may exercise their “Do Not Sell My Info” rights in accordance with the CCPA by contacting us at [email protected] or via browser controls that signal opt-out preferences.
11. Children’s Privacy
Our website is not directed to children under 13 years of age. We do not knowingly collect personal data from anyone under the age of 13. If we become aware that we have inadvertently received personal data from a child under 13, we will delete such data from our records promptly. Parents or guardians with concerns may contact us at [email protected].
12. Policy Updates
We reserve the right to modify or update this Privacy Policy at any time. If material changes are made to the way we handle your personal data, we will provide direct notice where appropriate, such as via email or on-site notifications. Continued use of theleicestertigers.com following such updates constitutes your agreement to the revised terms.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact us at:
The Leicester Tigers
Email: [email protected]
Website: https://theleicestertigers.com
We are committed to full compliance with applicable data protection laws and welcome any inquiries related to your privacy rights or data use.