Privacy Policy
1. Introduction
At The Leicester Tigers, we recognize and respect the importance of your privacy. We are firmly committed to protecting the personal data of all individuals who interact with our platform, including visitors, customers, and partners. This Privacy Policy outlines how we collect, use, share, and protect the personal information that you provide to us through our website (theleicestertigers.com). Our privacy practices comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), ensuring your rights are respected and upheld.
2. Scope of Policy and Our Role as Data Controller
This Privacy Policy applies to all personal data collected through theleicestertigers.com and related services offered by us. For the purpose of data protection laws, The Leicester Tigers is the “data controller,” meaning we determine the purposes and means of processing your personal data.
If you are based in the European Economic Area (EEA) or United Kingdom, or if your personal data is otherwise subject to GDPR, we adhere to its legal standards. Similarly, we comply with the CCPA for our users in California.
3. Categories of Data We Collect
We collect and process various categories of personal data depending on your interactions with our website and services:
– Usage Data: Includes information such as IP address, browser type, time zone, geographic location, referral source, length of visit, pages viewed, and navigation paths. This data helps us understand user interaction and optimize theleicestertigers.com.
– Account Data: When you register or create an account, we collect information such as your full name, residential or billing address, email address, and telephone number.
– Profile Data: Includes your preferences, interests, purchase history, browsing behavior, product selections, and settings relevant to your account or use of the site.
– Communication Data: Encompasses your interactions with us via emails, contact forms, support tickets, live chat, and service feedback.
– Technical Data: Consists of device type, operating system version, browser settings, screen resolution, language preferences, Internet service provider details, and other system configurations.
– Transaction Data: Includes payment information (processed by secure third-party providers), shipping/delivery information, order details, and purchase confirmations.
– Preference Data: Records your responses to marketing preferences, newsletter signups, communication consents, and areas of product or event interest.
4. Legal Bases for Processing Personal Data
We process your personal data only where permitted by applicable law, under the following lawful grounds:
– Consent: Where you have given explicit consent for a specific purpose, such as subscribing to our newsletter or accepting optional cookies.
– Contract: Where processing is required for the performance of a contract between you and us, such as registration, ticket purchase, or merchandise orders.
– Legal Obligation: Where processing is necessary for compliance with a legal or regulatory obligation.
– Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms. Examples include improving user experience, site analytics, fraud prevention, and direct marketing within the limits of applicable laws.
5. Your Rights Under Data Protection Laws
Depending on your jurisdiction, particularly if you are in the EEA, UK, or California, you have the following rights in relation to your personal data:
– Right of Access: You may request copies of your personal data and information on how we process it.
– Right to Rectification: You have the right to correct inaccurate or incomplete personal data.
– Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data, subject to lawful retention requirements.
– Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
– Right to Data Portability: You may request to receive your personal data in a machine-readable format and to transmit it to another controller.
– Right to Object: You have the right to object to processing based on legitimate interests or direct marketing.
To exercise any of your rights, please contact us at [email protected]. We may require verification of identity before processing your request.
6. Security Measures
We implement appropriate technical and organizational security measures to safeguard your personal data from accidental or unlawful access, loss, destruction, or unauthorized disclosure. These include:
– Data encryption (both at rest and in transit)
– Secure access control and authentication mechanisms
– Regular data backups and disaster recovery systems
– Employee confidentiality agreements and privacy training
– Ongoing monitoring and maintenance of our infrastructure
While we strive to protect your data, no system can be guaranteed 100% secure, and we urge you to also take appropriate precautions.
7. International Data Transfers
Your personal data may be transferred to and stored in jurisdictions outside of your own, including the United States and other countries. Where such transfers occur, we ensure that adequate safeguards are in place to protect your data, including:
– Standard Contractual Clauses approved by the European Commission
– Transfer under an Adequacy Decision for permitted jurisdictions
– Binding Corporate Rules (where applicable)
– Compliance with regional data protection laws and frameworks
8. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. The specific retention periods are:
– Account Data: Retained for as long as your user profile remains active, and no longer than two years following inactivity.
– Transaction Data: Retained for at least seven years for tax and audit obligations.
– Communication Data: Retained for up to three years for customer service and support history.
– Usage and Technical Data: Retained for up to 26 months for analytics and performance optimization.
– Preference Data: Retained until you update or withdraw your consents.
9. Our Use of Cookies
The Leicester Tigers uses cookies and similar tracking technologies to enhance your browsing experience on theleicestertigers.com. Cookies may be categorized as follows:
– Essential Cookies: Necessary for basic website functions and security. These cannot be disabled.
– Functional Cookies: Enable more personalized features and site settings, like remembering login information.
– Performance Cookies: Collect statistical data on site usage (e.g., Google Analytics) to improve performance.
– Marketing Cookies: Tailor advertising content and track ad effectiveness. May be set by us or third parties.
10. Cookie Management and User Control
You have the ability to manage your cookie preferences through our cookie consent banner when you first visit the site. Additionally, you can modify cookie settings in your browser at any time to restrict or block cookies. For EEA users, we comply with GDPR’s explicit consent requirements for non-essential cookies. California residents may opt out of “selling” or “sharing” personal data for targeted advertising, as defined by the CCPA.
For opt-out requests and cookie settings, please visit our Cookie Settings page or use your browser’s Do Not Track mechanisms where supported.
11. Children’s Data Protection
We do not knowingly collect or solicit personal data from children under the age of 13. If you believe that a child has provided us with personal information without parental consent, please contact us immediately at [email protected]. We will take prompt steps to delete such data and comply with applicable child data protection laws including the Children’s Online Privacy Protection Act (COPPA).
12. Policy Changes
We reserve the right to update or amend this Privacy Policy at any time. Substantial modifications will be communicated via a notice on theleicestertigers.com or, where appropriate, via direct communication such as email. By continuing to use our website after such updates, you agree to the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:
Email: [email protected]
Website: https://theleicestertigers.com
The Leicester Tigers is committed to protecting your privacy and processing your personal data in strict compliance with relevant data protection laws and governance frameworks. We encourage you to reach out to us with any privacy concerns or data rights requests.